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A modern, brightly lit airport reception area with a long, light-colored desk where four staff members are standing. Large windows overlook an airfield with airplanes, and seating areas are visible on both sides.

Customer Service

We appreciate the opportunity to earn your business. In support of your visit, DuPage Flight Center is committed to providing exceptional customer service, premier facilities, and a full range of amenities.

Passenger Services and Amenities

A woman boards a luxurious private jet, assisted by a pilot, on a sunny day at the airport.
  • Upscale passenger lounge
  • Full concierge support with access to over 60 dining, hotel, shopping and event options
  • Preferred hotel rates at more than seven hotels within a four-mile radius of the FBO
  • On-site ground transportation
  • Complimentary Starbucks® coffee and bottled water
  • On-site U.S. Customs and Border protection, available 24/7
  • Executive meeting space available

Crew Services and Amenities

A modern airport lounge with people in black leather recliners, some using tablets or laptops. A large TV shows an airport scene, and wall clocks display different time zones. Large windows overlook an airfield.
  • Dedicated flight crew and VIP lounges
  • Complimentary crew car
  • Private snooze room
  • Flight Planning area with WSI Pilotbrief
  • Fitness room featuring Precor® equipment, dumbbells, lockers, fresh towels, and shower facilities
  • Television room with theater-style recliners
  • Kitchen facilities
  • Complimentary Wi-Fi
Schedule an Arrival

At Your Service, 24/7

Our team is staffed 24/7 to meet your schedule. If there is anything we can do to assist you, please don’t hesitate to ask. Thank you for choosing DuPage Flight Center and allowing us to support your operations.